Cancellation & Refund Policy

The short version

Cancel more than 24 hours before your scheduled departure and you receive a full refund. Inside 24 hours, or if you do not show up, the booking is not refundable. If we cancel for weather or safety reasons, you always choose between a full refund and a free rebooking.

How to cancel

Email info@agadirlartours.com or message +212 630463227 with your booking reference (AL-). We record the time your message arrives, and that is the time used to decide which window applies. Please do not rely on cancelling through a guide or driver alone — always contact us directly so the cancellation is logged.

The standard window

Free cancellation up to 24 hours before the scheduled departure time, unless the product page states a different window. Multi-day tours, private charters and peak-date bookings can carry longer notice periods; where they do, this is shown on the product page before you pay.

Late cancellations and no-shows

Cancellations made inside 24 hours of departure, and no-shows on the day, are not refunded. If you are delayed in traffic or your flight lands late, tell us as early as possible — where the guide and vehicle are already committed we cannot refund, but we will try to move you to a later slot on the same day.

Changing instead of cancelling

Date changes are free, subject to availability. Tell us your reference and your preferred new date and we will confirm what is possible. If the new date costs more, you pay the difference; if it costs less, we refund the difference.

When we cancel

Sea, desert and mountain activities depend on conditions. If we cancel for safety or operational reasons you choose either a full refund or a free rebooking on another date. Minor itinerary adjustments — the order of stops, timings, or a substitute pickup point — do not entitle you to a refund.

How refunds are paid

Online payments are refunded to the original payment method and normally appear within 5 to 10 business days, depending on your bank. Cash bookings are refunded in cash or by bank transfer, as agreed with you at the time. We do not charge a fee for processing a refund.

If you cut an experience short

Choosing to end an experience early once it has started, or missing a portion of it, does not give rise to a partial refund.

Questions

If anything here is unclear, or your situation does not fit these rules, contact us before you cancel — we would rather explain your options than have you lose money unnecessarily.